How technology powers the Town of Gibsons

About the client

The Town of Gibsons (the Town) is a picturesque community of about 5000 residents on British Columbia’s picturesque Sunshine Coast. For the past several years, Cloud9 Solutions has been a crucial IT partner for the Town, providing comprehensive Managed IT Services to support its 50 full-time staff members.

What we walked into

The Town relies on Cloud9 technology for many of its municipal services. This includes managing its wastewater treatment and water distribution systems, as well as maintaining its Global Information System (GIS), a complex mapping system that includes details of all municipal infrastructure, such as pipes and fire hydrants.

The Solution

Comprehensive Managed IT Services with Rapid Response and On-the-Ground Support

“We rely on the Cloud9 team heavily,” says Tracey Hincks, Manager of Corporate & Legislative Services. She recalls a critical moment when a server failed, leaving the team without access to key financial software and data in the middle of a financial audit. Though this happened during a weekend, the Cloud9 team immediately tackled the issue and restored services within minutes.
“We received a call from the CEO of Cloud9 to confirm that the issue had been resolved—it was incredible service. You could see that they really cared about the issue.”

Cloud9 has also helped implement remote functionalities for wastewater and water distribution systems, allowing adjustments to flow pressure with the press of a button. Staff conducting inspections in the field now use iPads to capture new reports or issues and upload them to central systems from wherever they are.

The Result

Technology That Strengthens Municipal Service Delivery

“The Cloud9 team’s technology expertise, combined with their quick response times and the ability to provide on-the-ground support when needed, makes them an invaluable partner,” notes Tracey, “through technology, we’re better able to serve our community.”