Cloud9 Solutions and Smith Bros & Wilson: A Tech-Driven Partnership

About the client

Smith Bros. & Wilson (SBW) is a distinguished construction and engineering firm with a century-long legacy and operations across Western Canada. With over 100 staff spread out across their head office, satellite offices, and their various work sites, SBW relies on robust technology to power their business. Just a few hours of downtime from critical systems can delay projects and result in thousands of lost dollars.

What we walked into

SBW needed dependable IT support that could keep pace with the realities of construction work. Their teams were distributed, operating in both office and field environments, and relying on a growing mix of devices and software platforms.

Key considerations included:

• Supporting over 100 staff across multiple locations and job sites
• Protecting uptime for mission-critical systems
• Integrating specialized construction tools, such as estimation and accounting software
• Providing responsive support for field teams using various devices
• Reducing the risk of costly project delays due to IT disruptions

The Solution

Cloud9 Solutions became SBW’s long-term managed IT partner, taking full responsibility for their infrastructure, systems, and day-to-day technical support.

Beyond maintenance, the focus has been on proactive management and continuous improvement. The Cloud9 team has supported the rollout and integration of specialized construction software, ensured system stability, and provided rapid assistance whenever teams need help, whether in the office or on a job site.

With multiple construction clients, Cloud9 has developed sector-specific expertise, allowing the team to anticipate challenges and stay aligned with industry trends that impact firms like SBW.

The Result

SBW benefits from consistent system uptime and responsive support that keeps projects moving forward.

Their teams know help is available when they need it, which reduces friction in day-to-day operations.

“To us, uptime is critically important in keeping everything operational,” says Angela Verigin, Office Manager for SBW, adding that “it’s great that our teams can contact Cloud9 for assistance whenever they need.”

Leadership can focus fully on running the business and delivering projects, confident that their technology environment is being actively managed and optimized.

The result is a resilient IT foundation that supports growth, protects productivity, and strengthens SBW’s ability to deliver across Western Canada.