Posted: Ongoing

Location: Surrey, BC

Company Description:

Cloud9 Solutions is a rapidly growing Managed Services Provider that offers a range of IT Consulting, Managed IT, and Cloud services for organizations looking to source and implement IT solutions and IT services in their businesses or in the cloud. 

Position Summary: 

The Tier2 IT Support and Client Systems Administrator role will have the task of assisting with our helpdesk calls and tickets as well as being an escalation resource for our Service Technicians. They will also help with the various projects we have on the go for our clients.

This person will need to be very organized and be able to confidently work with and communicate with the client’s upper management personnel on both technical and customer service issues.

The qualified candidate will have extensive experience in Microsoft Server environments, including Active Directory, DNS/DHCP and GPO. These experiences will include planning, implementing and maintaining these systems. They will also have knowledge in virtualization and clustering.

There is also a requirement for networking experience including enterprise grade firewalls, Layer2 and 3 switching and VLANs. Office 365 knowledge including implementation and migration is a plus, as is disaster recovery/business continuity planning and maintaining.

If this sounds like you and you are interested in joining the Cloud9 team then please fill out our form. Only those qualified for an interview will be contacted.

Mediatory Requirements

• Networking experience including enterprise grade firewalls, Layer2 and 3 switching and VLANs
• Office 365 knowledge including implementation and migration is a plus, as is disaster recovery/business continuity planning and maintaining.
• Extensive experience in Microsoft Server environments, including Active Directory, DNS/DHCP and GPO.
• Candidate must be able to work are our Surrey office and have a valid driver license.